Audio Visual Engineer - Workplace Media Systems | Faire

As an AV Engineer on the AV Operations team, you will own the day-to-day technology people rely on to meet, present, gather, and communicate across Faire's workplaces. Based onsite in San Francisco 5 days a week, you will act as the dedicated operational owner for standard conference rooms, phone booths, digital signage content pipelines, office background music, and live event production. You will run daily room sweeps, handle break/fix tickets, maintain Zoom Rooms and Logitech hardware, keep room firmware up to security standards, and support live company events—ranging from team All Hands to executive onsites. Collaborating with senior AV engineers on Q-SYS, Dante, and RF environments, you will turn recurring technical issues into clear runbooks and standardized procedures.

Key Responsibilities

Conference Room Operations & Preventative Maintenance

• Preventative Room Maintenance: Own preventative maintenance across standard conference rooms and phone booths—covering displays, video bars, controllers, schedulers, table microphones, and cabling.
• Daily Room Sweeps & Remediation: Perform daily physical sweeps in the SF office and triage remote sweep reports from IT Ops in satellite offices into same-day repairs or scheduled projects.
• Ticket & Incident Resolution: Act as the hands-on responder for AV support tickets against defined SLA targets, repairing hardware, cabling, mounts, and provisioning issues.
• Remote Administration: Provide remote diagnostics and remediation using tools like Zoom Admin Portal and Logitech Sync (restarts, re-provisioning, and setting updates).
• Security Compliance & Firmware: Manage update waves for schedulers, iPads, Mac Mini codecs, and Logitech CollabOS devices according to IT Security update timelines.

Workplace Media, Signage & Live Production

• Digital Signage & Audio Pipelines: Manage digital signage content from intake through publishing/expiration, enforce display power schedules, and administer office background music accounts, endpoints, and volume zones.
• Live Event Support & Training: Provide hands-on support for live events (setup, sound checks, mic handling, and live mixing) while training end users and IT Ops on Zoom Rooms controllers, podium inputs, and wireless microphones.
• Spares & Operational Documentation: Maintain spare parts inventories, keep room records/as-built notes current, author runbooks for IT Ops, and track hardware trends for lifecycle refresh planning.
• Senior AV Collaboration: Partner with senior AV engineers on complex DSP, Q-SYS, Dante, and RF work by providing initial diagnostic data.

Requirements

Technical Mastery & AV Support Foundations

• Experience Track: 2 to 4 years of professional experience supporting AV, IT, or workplace technology environments.
• Video Conferencing Systems: Hands-on experience with video conferencing room platforms, strongly preferring Zoom Rooms alongside Logitech hardware (Rally family, Tap, Logitech Sync) or equivalent systems.
• Signal Flow & Hardware: Strong understanding of commercial displays, physical mounts, structured cabling, and HDMI/USB signal flow backed by a logical troubleshooting methodology.
• Networking Fundamentals: Working knowledge of IP networking basics—including IP addressing, VLANs, Power over Ethernet (PoE), and DHCP.
• Ticketing & Documentation: Experience managing ticket-driven workflows with strong written documentation, runbook creation, and SLA adherence.
• Service Orientation: Polished, professional communication skills capable of providing high-touch support under pressure in executive meeting environments.
• Physical Requirements: Physical ability to work on ladders, lift AV equipment, and access ceiling spaces and AV equipment racks.

Preferred Qualifications

• Direct experience managing enterprise digital signage platforms.
• Operational familiarity with commercial audio systems, including passive speakers, amplifiers, and Digital Signal Processors (DSP).
• Exposure to or hands-on experience with Q-SYS, Shure, or Dante audio networks.
• Familiarity with Mobile Device Management (MDM) platforms for Apple devices (e.g., Jamf).
• Background in live event audio/video production or staging.

Total Rewards & Benefits

• Compensation & Equity: San Francisco base salary range ($144,000 – $198,000 USD) + competitive equity grants + comprehensive benefits package.
• Time Off & Workplace Benefits: Flexible Paid Time Off (PTO), company-wide recharge days, and up to 4 weeks of remote work flexibility per year for eligible roles.
• Family & Parental Support: Paid parental leave up to 16 weeks alongside family-building and fertility benefits through Carrot (including a lifetime reimbursement allowance).
• Health & Mental Wellbeing: Comprehensive medical, dental, and vision insurance coverage, plus mental health support and coaching through Modern Health.
• Stipends & Retirement: Professional development stipends, wellness allowances, work-from-home setup stipends, and an employer-sponsored retirement plan.