Card Operations Analyst at HugoBank, Karachi (Pakistan)

HugoBank is a digital bank in Pakistan. The Card Operations Analyst runs day-to-day debit and credit card operations and helps improve service delivery and payments infrastructure.

Key responsibilities

• Execute daily card operations processes, including card management, digital card provisioning, issuance, activation, and processing of return files
• Perform daily financial reconciliation between internal bank records and payment schemes to ensure all transactions are settled accurately
• Investigate customer transaction disputes and process chargebacks/recoveries in accordance with network rules from relevant schemes
• Monitor card activity and manage card capturing, blocking/unblocking, and replacement requests
• Track and report on key performance indicators (KPIs), Transactional/Service Level Agreements (TATs/SLAs)
• Coordinate with third-party partners to monitor adherence to SLAs and process procurement requests (including raising purchase orders for card-related
• Support the line manager in tracking all new and ongoing card-related projects, operational development requests, and operational activities
• Collaborate with Risk and Security teams to monitor and fine-tune implemented fraud detection mechanisms

Requirements

• 4-8 years experience managing debit and credit card operations in the banking or financial services industry
• Strong understanding of banking payments, settlement, card services, payment networks, and regulatory requirements
• Bachelor’s or Master’s degree in Finance, Business Administration, or a related field
• Knowledge of regulatory guidelines, including consumer protection and fair treatment of customer rules
• Card Issuance and Transaction Processing, Payment Network Compliance (Visa, Master Card, 1LINK), Fraud Monitoring Controls, Dispute Resolution Procedures
• Knowledge of google sheets/ excel/ Power BI, basic SQL queries, macros, etc

Location and schedule

• Karachi
• Full-time

Salary and benefits

The posting does not give a salary figure.

How to apply

Apply on the company's own site.