Customer Support Specialist - SaaS & Technical Systems

FRAG Games is hiring a Customer Support Specialist focused on systems and knowledge to join our team in Lahore. You’ll resolve technical issues, keep support documentation clear, and improve knowledge resources to deliver a smooth customer experience.

Key Responsibilities

• Resolve technical issues
• Maintain clear support documentation
• Improve knowledge resources to deliver a smooth customer experience

Requirements

• 5+ years of experience
• Experience in SaaS or enterprise support

Skills

Technical Skills

• SaaS / enterprise support
• Troubleshooting
• Ticketing systems
• Knowledge management
• Documentation

Soft Skills

• Communication
• Problem-solving