IT Assistant - Federal Government Job, NJP Pakistan

Public Procurement Regulatory Authority (PPRA) is hiring for the post of IT Assistant through the National Jobs Portal (NJP), the federal government's official recruitment site. 3 Vacancies advertised, contract appointment. Job Description: Provide first-level technical and operational support to users of the Electronic Public Procurement System (EPADS) and respond to queries received through the helpdesk. Troubleshoot and resolve routine system-related issues and escalate complex technical matters to the concerned technical team.

Key responsibilities

• Assist users in registration, login, profile management, tender publication, bid submission, and other EPADS-related processes
• Maintain records of user queries, complaints, resolutions, and escalations, ensuring timely follow-up and closure
• Prepare periodic reports on helpdesk activities, recurring issues, and user support requirements
• Perform other IT support and helpdesk-related duties assigned by the competent authority

Requirements

• Qualification: Bachelor's Degree (14/16 years of education) in Computer Science, Information Technology, Software Engineering, Cyber Security, Data Science/Statistics, or a related qualification from a HEC-recognized university
• Relevant hands-on experience in IT support Helpdesk will be preferred
• Age limit: maximum 33 years
• Citizen of Pakistan; government servants apply through proper channel

Location and schedule

• Place of posting as stated by the department
• Contract post
• 3 Vacancies
• Last date to apply: 20 Nov 2026

Salary and benefits

A government post paid on the department's pay scale, with the allowances that come with it. The posting does not give a figure.

How to apply

Apply on the National Jobs Portal (njp.gov.pk); an NJP account is needed. Shortlisted candidates are contacted by the department.