IT Support Engineer - Apple & SaaS | Stripe

As a Tier 1 Support Engineer on the Corporate Technology (CorpTech) Services team, you will act as a strategic support partner to all Stripes, providing in-person, individualized technical support for hardware, software, and critical workplace systems. Working autonomously in a fast-paced environment, you will handle full-lifecycle IT operations—including new hire device provisioning, endpoint troubleshooting across Apple and ChromeOS ecosystems, Slack/Zoom/Google Workspace administration, hardware asset management, and office technology upkeep.

Key Responsibilities

Technical Support & Device Management

• Multi-Channel IT Support: Provide technical support to Stripes, contingent workers, and vendors in person, via email, Slack, and ticketing systems—guiding users through troubleshooting to confirmed resolution.
• Endpoint & Hardware Diagnostics: Diagnose and resolve hardware, software, and peripheral issues across Stripe-provided macOS, ChromeOS, and iOS devices.
• Provisioning & Offboarding: Provision laptops for new hires and fleet upgrades, support contractor onboarding, and contribute to global user account offboarding routines.
• Workplace SaaS Administration: Support and maintain enterprise applications, including Google Workspace, Slack, Zoom, Jira, and Confluence.

Infrastructure Maintenance & Documentation

• Office Technology & Asset Management: Maintain office technology hardware (printers, Zoom Rooms, room schedulers) and own IT asset management with accurate equipment records.
• Scripting & Escalations: Troubleshoot basic automation scripts and escalate complex infrastructure issues to the IT Systems and Infrastructure team as needed.
• Documentation & Enablement: Create and update internal and user-facing technology guides, contributing directly to onboarding and training materials for new employees.

Requirements

Technical Depth & IT Help Desk Foundations

• Experience Track: 2+ years of professional experience delivering IT technical support or help desk services.
• Apple Environment Mastery: Extensive hands-on expertise with Apple environments, macOS/iOS operating systems, and associated peripheral hardware.
• SaaS Platform Management: Comprehensive experience administering enterprise SaaS suites (Google Workspace, Slack, Zoom, Jira, and Confluence).
• Endpoint Management & Automation: Solid familiarity with automation scripting languages (Bash, Python, or Ruby) alongside endpoint management frameworks (FleetDM, Apple DEP).
• Communication & Customer Focus: Exceptional written communication skills for authoring technical guides, paired with a customer-first mindset and strong collaborative spirit.
• Autonomous Execution: Demonstrated ability to manage tickets independently while collaborating smoothly with global, cross-functional team members.

Preferred Qualifications

• Prior experience supporting IT operations within high-growth technology companies or global enterprise environments.
• Active technical certifications in Apple systems (e.g., Apple Certified Support Professional) or cloud/SaaS management tools.

Total Rewards & Benefits

• Competitive Compensation: Market-aligned base compensation package supplemented by equity grants and performance bonuses.
• Workplace & Health: Comprehensive health, dental, and vision insurance packages alongside wellness stipends.
• Growth & Development: Professional development resources, continuous product training, and global internal mobility pathways.