IT Support Engineer, Helpdesk & Jamf/Intune (New York)

HelloFresh is the leading meal-kit company, delivering meals to millions of people through brands such as HelloFresh, EveryPlate, Green Chef and Factor. As IT Support Engineer, reporting to the Senior Manager of IT, you are the central contact for IT support for staff in New York and New Jersey.

Key responsibilities

• Give Tier 1 and Tier 2 support for hardware, software and SaaS apps
• Deploy new hardware, software and accounts
• Add automation and new workflows to IT support
• Write system and process documentation
• Own audio/video systems and event livestreams

Requirements

• A degree in IT or computer science, or relevant experience
• 3 to 5 years in technical support or a helpdesk
• Google Workspace, Jira, Confluence, Slack, Azure AD, Intune, Jamf and AWS
• macOS, Windows and Linux maintenance

Location and schedule

• Onsite in New York, supporting New York and New Jersey staff

Salary and benefits

US base salary $79,538 to $88,375 a year. Benefits include a 401(k) with company match, generous paid time off, health cover from the first day, and up to 85% off HelloFresh meal plans.

How to apply

Apply on the company's own site.