L2 Technician, Managed IT Services (US Clients) at GXA

GXA is a managed IT services provider. Its Level 2 Technicians resolve escalated service requests and incidents for clients, bridging frontline support and senior engineering. Strong problem-solving, a customer focus and disciplined documentation are the traits the company asks for.

Key responsibilities

• Resolve escalated tickets with complex troubleshooting
• Handle system administration and network support
• Keep accurate records and documentation
• Communicate clearly with technical and non-technical users
• Escalate appropriately and share knowledge with the team

Requirements

• 3 to 5 years of IT support in an MSP
• Can handle 15+ tickets a day
• Microsoft 365, Windows, Active Directory and basic Azure
• LAN/WAN, VPN and firewall support
• Backup, disaster recovery and endpoint security tools
• Strong people skills for a client-facing role

Nice to have

• Certifications such as Security+ or Microsoft 365/Azure Fundamentals

Location and schedule

• Remote, contract, supporting US clients

Salary and benefits

The posting does not give a salary figure.

How to apply

Apply on the company's own site.