Onboarding Engineer, Cloud Hosting & Migrations (Pakistan)

DigitalOcean is a cloud company. As Onboarding Engineer on the Cloudways Customer Success and Onboarding team, you guide new customers from first setup through their first six months, reporting to the Onboarding Team Lead.

Key responsibilities

• Own each customer's onboarding, from kickoff and technical discovery to go-live and handover
• Run discovery calls on applications, hosting, goals and timelines, then set clear onboarding plans
• Guide server and app setup, website migrations, DNS, SSL, backups and staging
• Watch account activity to spot stalled migrations, low adoption or churn risk early
• Troubleshoot onboarding issues with Support and Engineering until they are solved
• Keep account records current and improve onboarding guides and workflows

Requirements

• Experience in technical onboarding, cloud hosting, technical support or solutions engineering
• Working knowledge of Linux, web hosting, DNS, SSL/TLS, HTTP/S, databases, caching and CDNs
• Hands-on work deploying, migrating or troubleshooting WordPress, WooCommerce or other PHP apps
• Understanding of cloud infrastructure, server sizing and application performance

Location and schedule

• Onsite role
• Full-time, Cloudways team in Pakistan

Salary and benefits

Salary not stated.

How to apply

Apply on the company's own site.