Product Manager, Trust and Safety at Chime (Chicago)

Chime is a fintech company offering banking services and personal loans to millions of members. At Chime, we believe in the power of our product to help people lead healthier financial lives. The Trust & Safety team spans the full member lifecycle and is responsible for keeping our members' accounts safe, ensuring uninterrupted access to their money, and minimizing risk and fraud loss across the platform.

Key responsibilities

• Build the systems that evaluate transaction risk in real time across card payments, peer-to-peer payments
• This team owns the core identity and account lifecycle capabilities that determine how Chime responds when a member is suspended, closed, re-enabled
• Rebuild Chime’s back-office investigations ecosystem from the ground up, with AI agents at the center
• Define and drive product strategy and roadmap within Trust & Safety, balancing customer experience, risk mitigation, and operational efficiency
• Own ambiguous, high-impact problem spaces and make thoughtful tradeoffs across technology, operations, compliance, and business goals

Requirements

• 6+ years of experience as a Product Manager (leveling will vary based on experience and scope)
• Depth in at least one of the domains above—payments and transaction risk, or identity and account lifecycle
• Experience working on complex product problems involving risk, operations, platforms, or customer-facing systems
• Strong product judgment and the ability to navigate ambiguity and make principled tradeoffs
• A strategic mindset paired with the ability to translate vision into practical execution
• Proven ability to influence and align cross-functional stakeholders across technical and non-technical teams

Location and schedule

• Onsite in Chicago, Illinois

Salary and benefits

US base salary $142,000 to $244,000 a year. Chime also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.