Senior Partner Support Engineer - Enterprise APIs

Millions of people worldwide visit Pinterest to discover ideas, dream about possibilities, and plan for their futures. The PinTech team supports strategic partnerships across Tier 1 clients (Enterprise, Adtech, Shopping, Growth) to deliver world-class integrations that connect hundreds of millions of Pinners to external products and services.

As a Partner / Technical Support Engineer, you will act as a primary technical authority on the Pinterest API, SDKs, and enterprise partner ecosystem. Combining technical account management, software integration engineering, and AI-assisted automation, you will own technical relationships with Tier 1 partners and enterprise advertisers. You will lead end-to-end integration builds, design performance and availability monitoring systems, write complex data manipulation scripts (Python/Shell), participate in on-call support rotations for business critical systems (Measurement, Delivery), and collaborate directly with Product Management and Engineering to translate field requirements into platform enhancements.

Key Responsibilities

• Enterprise Technical Account Support: Serve as the primary technical contact for Tier 1 partners and Enterprise Advertisers, driving complex integration projects and delivering bespoke technical support across Pinterest business products.
• End-to-End API & Integration Leadership: Lead technical discovery, deployment, and adoption of Pinterest API launches, large-scale custom integrations, and complex bug fixes in close coordination with core Engineering.
• On-Call & System Availability: Maintain performance and availability monitoring systems for partner endpoints, participating in on-call rotations for critical business services (Ad Delivery, Measurement APIs).
• Data Manipulation & Scripting: Author, maintain, and review complex data processing scripts (Python, Shell) and API queries to diagnose integration bottlenecks and validate data flows.
• AI-Driven Operations & Tooling: Identify opportunities to leverage AI tools, automations, and LLM workflows to scale support operations, developer documentation, and team efficiency.
• Cross-Functional Ecosystem Advisory: Partner with Product Management and Core Engineering to feed partner requirements into product roadmaps, while defining team operating frameworks and mentoring junior team members.

Requirements

Technical Engineering & Partner Support Depth

• 4+ years of professional experience in Partner Engineering, Solutions Engineering, Technical Support Engineering, or API Integration Engineering (ideally at a major consumer tech or AdTech platform).
• API & SDK Mastery: Demonstrated experience integrating external REST APIs, GraphQL, or webhooks at scale using client SDKs or custom integration code.
• Programming & Data Manipulation: Ability to read and write complex scripts for data manipulation using Python or advanced shell scripting languages.
• Client & Partner Engagement: Proven track record of leading technical calls with enterprise clients, engineering leads, and third-party developer teams.
• AI Tooling & Innovation: Ability to leverage modern AI tools to enhance work quality, automate workflows, and drive operational efficiency.
• Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical industry experience.

Total Rewards & Benefits

• Compensation & Equity: Base salary range of $123,684 – $254,644 USD (determined by location, experience, and expertise) + Pinterest equity grants.
• Health & Wellbeing: Comprehensive health, dental, and vision insurance coverage.
• Flexible Work Model (PinFlex): Fully remote flexibility with support for home office productivity.
• Time Off & Support: Paid time off, parental leave, holiday allowances, and holistic mental health stipends.