Senior Systems Engineer (L3, Network) at GXA, Remote

GXA is a managed IT services provider. Its L3 Senior Systems Engineer resolves complex escalated issues across networking, firewalls and infrastructure.

Key responsibilities

• Core Focus of the Role
• Act as a senior escalation engineer responsible for resolving the most complex service issues across client environments, regardless of technology domain
• Own issues through to resolution, reducing ticket reassignment, repeated escalations, and dependency on multiple teams
• Provide deep technical support across core MSP platforms and infrastructure, including servers, cloud services, identity, endpoints, and networking
• Serve as the primary escalation point for advanced networking and firewall issues when they arise, ensuring rapid and accurate resolution
• Advanced Technical Execution
• Serve as the final escalation point for complex service and infrastructure issues across client environments, spanning servers, cloud services, identity
• Microsoft 365, Azure, and identity services

Requirements

• Senior-level MSP support experience with the ability to independently resolve complex tickets across multiple technology domains
• Proven experience working as an L3 or senior escalation engineer in a managed services environment
• Microsoft 365 and Azure (identity, access, core services)
• Active Directory, Exchange, and identity-related troubleshooting
• Windows Server and common server roles
• Virtualization platforms (VMware, Hyper-V, or equivalent)

Nice to have

• Deep expertise in networking and firewalls within MSP client environments
• Hands-on experience with firewall platforms such as Fortinet, SonicWall, Meraki, or similar
• Experience designing or remediating complex or problematic client networks
• Background supporting hybrid cloud environments and network-integrated cloud services

Location and schedule

• Remote, working from Pakistan
• Full-time

Salary and benefits

The posting does not give a salary figure.

How to apply

Apply on the company's own site.