Technical Specialist, Backup and Restore at Prime System

Prime System Solutions is a managed IT services company that supports US clients from its offices in Islamabad and Lahore. This Level 2 specialist splits time between data recovery support and customer-facing work for a cloud backup service.

Key responsibilities

• Technical Support & Troubleshooting
• Take escalations from Level 1 support and work through complex backup issues with customers, their IT contacts and their software vendors
• Install, configure and test backup software on servers and endpoints, and move subscriptions to replacement machines
• Fix failed and missed backups (file and image) by finding the root cause, not just re-running jobs
• Data Recovery
• Restore files, folders and full systems for customers, including large bulk restores, and transfer the data back to them securely
• Restore databases and Microsoft 365 (OneDrive / SharePoint) data, with help from a senior specialist on the hardest cases
• Join the after-hours emergency restore rotation (paged; callback within one hour)

Requirements

• 3+ years in Level 2 IT support at an MSP, IT services company or SaaS/backup vendor, supporting US small businesses
• Hands-on backup and recovery experience: file and image backup, bare-metal and VM restores. SQL and Microsoft 365 backup experience is a plus
• Strong Windows and Windows Server administration and remote-support skills
• Comfortable on the phone with customers and confident quoting and recommending services. This is not a pure back-office technician role
• Experience with a PSA or ticketing system (HaloPSA, ConnectWise, Autotask or similar)
• Excellent spoken and written English

Location and schedule

• Lahore
• Full-time

Salary and benefits

The posting does not give a salary figure.

How to apply

Apply on the company's own site.