Technical Support Engineer, APIs & SQL (Remote, Pacific)

Plaid builds the network that connects people's bank accounts to the financial apps they use. As a Technical Support Engineer you take customer issues from first symptom to resolution, balancing customers, users and internal teams.

Key responsibilities

• Answer 10 to 12 customer tickets a day in Zendesk
• Troubleshoot with internal tools and escalate when needed
• Improve internal and external processes with other TSEs
• Help sales teams with customer escalations
• Work with engineering teams on fixes

Requirements

• 2+ years in a customer-facing role
• 6+ months with REST APIs, SQL, HTML/CSS and JavaScript or Python
• Zendesk, Jira and data tools such as Mode
• A passion for support

Remote details

• Remote, but you must be in the Pacific time zone and work Pacific business hours

Salary and benefits

US base salary $73,872 to $110,000 a year, depending on location. Plaid also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.