Associate Manager, Marketing Product Operations (New York)

DoorDash connects customers with local businesses for delivery, from restaurants to grocery, retail and its own DashMart stores. DoorDash's marketing product operations team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As an Associate Manager on CRM Automation, you'll own developing the AI-powered automation that helps our Campaign Operators build, edit, QA, and monitor CRM campaigns faster and with fewer errors across every audienc

Key responsibilities

• Own and evolve the CRM automation roadmap, using DoorDash's internal AI tools to help Campaign Operators build, edit, QA
• Identify high-effort manual steps in campaign build and edit workflows and design AI-assisted automations to replace them
• Apply AI to campaign QA and ongoing monitoring so issues are caught early and surfaced quickly across all audiences
• Partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements and prioritize what to automate next
• Track and report on adoption, time saved, and campaign error rates to demonstrate the impact of automation
• Build documentation, SOPs, and training that help Campaign Operators adopt new tools and workflows with confidence

Requirements

• 4+ years of experience in marketing technology, marketing operations, CRM marketing, program management
• Hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable
• Fluency with AI tools (e.g., ChatGPT, Claude, Copilot) and a demonstrated ability to apply them to automate repetitive work
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned
• Comfort working with data to track adoption and efficiency metrics and surface insights; experience with dashboards or basic SQL a plus
• Strong written and verbal communication skills – able to translate technical automation into plain language for campaign operators

Location and schedule

• Onsite in New York, New York

Salary and benefits

US base salary $108,800 to $160,000 a year. DoorDash also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.