Customer Onboarding Officer (KYC, AML) at HugoBank, Karachi

HugoBank is a digital bank in Pakistan. Its Customer Onboarding Officer makes onboarding efficient and compliant by reviewing applications, running KYC and AML/CFT checks and handling exceptions. The role keeps onboarding within defined turnaround times while meeting quality and compliance standards.

Key responsibilities

• Do Level-1 review of digital onboarding applications and documents
• Reassess applications after observations are closed
• Process account management requests from the Contact Centre
• Run name and sanctions screening
• Escalate PEPs and high-risk customers to Compliance for enhanced due diligence
• Keep records for audit and meet turnaround times

Requirements

• Bachelor's in Business, Finance or a related field (Master's preferred)
• 2 to 5 years in onboarding, KYC operations or AML/CFT compliance in banking
• Strong knowledge of KYC, AML/CFT and customer due diligence
• Attention to detail and clear communication

Nice to have

• Experience with digital banking platforms

Location and schedule

• Karachi, on site

Salary and benefits

The posting does not give a salary figure.

How to apply

Apply on the company's own site.