IT Support Executive Job in Lahore (Night Shift) | TEKBOOX

TEKBOOX is a US-based BPO and IT company with a growing team in Lahore. It is urgently hiring an experienced IT Support Executive.

Job Description

TEKBOOX is looking for an IT Support Executive with 3-4 years of hands-on experience in IT infrastructure, network administration, virtualization, backup solutions, and L1/L2 technical support. You’ll keep systems, networks, and users running smoothly while meeting support SLAs.

Key Responsibilities

• Configure and troubleshoot pfSense firewalls, VPNs, NAT, and security rules.
• Manage Cisco switches, VLANs, trunking, and access ports.
• Configure and maintain CurrentWare for web filtering and internet access control.
• Troubleshoot routing, TCP/IP, DHCP, DNS, subnetting, and WAN/LAN connectivity.
• Provide L1/L2 support for hardware, software, Windows OS, printers, and peripherals.
• Manage VMware ESXi/vSphere environments and virtual machines.
• Monitor Veeam Backup jobs, perform data restoration, and resolve backup failures.
• Administer Active Directory, user accounts, Group Policy, and access permissions.
• Configure and troubleshoot Kerio tunneling and VPN connectivity.
• Monitor server and network performance, maintain IT documentation, and meet support SLAs.

Requirements

• Bachelor’s degree or diploma in IT, Computer Science, Networking, or a related field.
• 3-4 years of relevant IT support and infrastructure experience.
• Hands-on experience with pfSense, Cisco switches, and CurrentWare.
• Practical knowledge of Active Directory and Group Policy.
• Working experience with VMware ESXi/vSphere and Veeam Backup.

Skills

Technical Skills

• pfSense, Cisco switches, and CurrentWare
• Active Directory and Group Policy
• VMware ESXi/vSphere and Veeam Backup
• Kerio tunneling/VPN, routing, VLANs, DHCP, DNS, and NAT

Soft Skills

• Troubleshooting
• Analytical thinking
• Communication
• Problem-solving

Nice to Have

• CCNA certification or equivalent networking knowledge.
• VMware or Veeam certifications.
• Experience with server administration, network monitoring, IT ticketing systems, and IT asset management.