Project Coordinator, IT Projects at Prime System, Islamabad

Prime System Solutions is a managed IT services company that supports US clients from its offices in Islamabad and Lahore. Its Project Coordinator sets up new IT infrastructure projects and runs small workstation deployments.

Key responsibilities

• The coordinator sets up about 10–12 projects a week (around 40 a month) for an assigned region, and must act on each new project within 5 working days
• Pick up new projects from the regional landing board, where Finance creates them
• Set up each project in ConnectWise: import the scope through ScopeStack, review the customer quote and service ticket
• Send the customer a kickoff email summarizing the quote and scope they signed. Resolve any mismatch if the customer disputes what they signed for
• Assign engineers using the ConnectWise dispatch portal. Match each engineer's availability (40 hours a week) and expertise to the project
• Order hardware with the procurement team and track it to delivery
• Give the customer an estimated start date once the hardware ETA is confirmed
• Manage the backlog and hand each project to a Project Manager about 4 weeks before its start date

Requirements

• The most important trait is adapting to frequent process changes. Processes here change about every 3 months, and sometimes overnight
• Adaptability: accepts and works within changing processes without losing pace
• Communication: clear, confident written and verbal communication with customers, engineers, procurement, shipping and warehouse teams
• Problem solving: takes ownership of delays and scope disputes and drives them to closure
• Procurement coordination: comfortable placing and tracking hardware orders, which many PMs and PCs have not done before
• Scheduling: balances engineer capacity and skills across many projects at once

Location and schedule

• Islamabad
• Full-time

Salary and benefits

The posting does not give a salary figure.

How to apply

Apply on the company's own site.