Sr. Associate, Marketing Product Operations (New York)

DoorDash connects customers with local businesses for delivery, from restaurants to grocery, retail and its own DashMart stores. Team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As a Sr.

Key responsibilities

• Become an expert in our CRM tools and how operators use them to build campaigns
• Identify friction in our tooling and processes alongside CRM operators
• Work directly with Product and Engineering to define requirements and influence the roadmap for existing and new tools
• Create and maintain documentation for CRM operators
• Design and deliver enablement and training so CRM teams have everything they need for a frictionless process while building campaigns
• Program-manage migrations to new tools, including capacity planning and forecasting

Requirements

• 3+ years of experience as a CRM operator, building and launching campaigns in a CRM platform
• Technical expertise in a CRM platform (Braze, Salesforce, Iterable, etc.)
• Experience creating documentation and training or enablement materials for internal teams
• Program management skills, including supporting migrations to new tools
• Ability to partner with Product and Engineering teams

Location and schedule

• Onsite in New York, New York

Salary and benefits

US base salary $83,000 to $122,000 a year. DoorDash also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.