Staff Product Manager, Provider Activation (Remote US)

Headway helps people find therapists who take their insurance and get affordable mental health care. The Provider Growth team owns the full lifecycle of how therapists find, join, and build their practice on Headway, from awareness through understanding the platform and seeing a healthy volume of patients in the first 90 days. We sit at the heart of Headway's business: a provider who is active and seeing patients is the engine of everything we do.

Key responsibilities

• Own the provider activation funnel, identify the stages that matter within activation and the thresholds that lead to high-quality retention
• Build the strategy to drive the volume of activated providers and appointments per new provider, leading to growth in provider retention and LTV
• Including sales, CX, pricing, ranking, provider experience, and more — to ensure activation is effective, simple, and delightful
• The tools, flows, and incentives that help providers bring their existing patients to Headway
• Develop a well-segmented onboarding journey to build trust and confidence with new providers
• Define the team's strategy, OKRs, and roadmap

Requirements

• Owned a complex growth or activation motion that required users to do real work and where impact was very closely tied to revenue
• Learn fast and can build a point of view on the connection between specific customer needs, user experience, and business outcomes
• Sales, CX, finance, pricing — and can drive alignment across competing priorities to maximize company-wide impact while building healthy relationships
• Curious and someone who dives deep to build fluency and expertise
• Make decisions, drive iterative progress without perfect information, and bring others on the journey

Remote details

• Remote role in the United States

Salary and benefits

US base salary $265,200 to $331,500 a year. Headway also offers equity and benefits; the full list is on the posting.

How to apply

Apply on the company's own site.