MBA Business Value Intern, Healthcare & Life Sciences | Salesforce

The Business Value Services team at Salesforce is looking for an MBA intern to work with Healthcare and Life Sciences (HLS) customers and sales teams, explaining how digital transformation with Salesforce solutions, including AI, drives business and financial value. Based in New York, you will work closely with HLS Sales and Solution Engineering teams on strategic customer engagements. You will help health systems, payers, and life sciences companies evaluate where AI agents can take on administrative work or improve the patient and member experience.

Key Responsibilities

• Facilitate internal and external discovery on customer business roles and processes, including workflows where AI could help, such as patient access, care coordination, and member services
• Work with customers and sales teams to identify and prioritize key value drivers, including KPIs, showing how Salesforce solutions address business goals
• Build a quantified value model that supports customer business goals and sizes HLS AI use cases, such as agents that handle appointment scheduling, benefits questions, or medical information requests
• Account for regulated healthcare requirements in AI business cases, such as protecting patient data under HIPAA and keeping clinicians and staff involved in care decisions

Requirements

• Currently enrolled in an MBA program, with an expected graduation of Spring 2028
• 5 or more years of professional experience before the MBA in value consulting, management consulting, or similar analytical roles
• Experience building and delivering presentations to senior stakeholders
• Experience structuring complex problems and developing data-driven solutions and recommendations
• Ability to complete the internship without visa sponsorship (this position is ineligible for visa sponsorship)

Skills

Technical Skills

• Value modeling and business case development
• Data-driven analysis
• Presentation development
• AI use case evaluation for healthcare and life sciences

Soft Skills

• Structuring complex problems
• Communicating with senior stakeholders
• Collaboration with sales and solution engineering teams
• Customer discovery and facilitation

Nice to Have

• Prior experience in the Healthcare and Life Sciences industry
• Familiarity with financial modeling or business case development
• Understanding of how healthcare and life sciences organizations approach responsible AI, including bias, patient safety, and data privacy
• Hands-on experience with an AI project, whether at work, in class, or independently

Benefits

• Time off programs
• Medical, dental, and vision coverage
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program
• Futureforce program perks: job shadowing, mentorship, and talent development courses