Associate Manager, Merchant Strategy & Operations (New York)

DoorDash connects customers with local businesses for delivery, from restaurants to grocery, retail and its own DashMart stores. As a Merchant Strategy & Operations Associate Manager at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.

Key responsibilities

• Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues
• Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best
• Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives

Requirements

• Completed your Bachelor’s degree and have 4-6 years of experience in consulting, strategy, operations, technology, or related experience
• Want to affect change every day and can operate in a fast-paced, ambiguous environment
• Love thinking about problems from a first principles approach, and are excited to take action, dig into the details
• Experience working on analytical projects (proficiency in SQL is a plus)
• Strong written and verbal communication skills
• Thrive working in a cross-functional environment, and have had success leading projects across teams

Location and schedule

• Onsite in New York, New York

Salary and benefits

US base salary $105,400 to $155,000 a year. DoorDash also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.