Business Support Associate Jobs for PWDs | IBTL Program

IBTL is hiring a Business Support Associate and a Digital Operations Associate. Final placement depends on each candidate’s education, skills, experience, and suitability for the organization’s needs. Possible areas of work include administration, data entry, customer service, HR, finance, IT and digital operations, and project coordination.

Key Responsibilities

Responsibilities depend on your placement and may include:

• Administration and office support: Coordinate daily administrative activities, manage correspondence and schedules, maintain records, and prepare documents.
• Data entry and documentation: Enter, update, and validate information in company systems, keep organized digital and physical records, flag data gaps or errors, and prepare reports.
• Customer service: Respond to customer inquiries, record requests, coordinate with internal teams to resolve issues, and follow up within agreed timelines.
• HR support: Assist with recruitment coordination, interview scheduling, onboarding documents, employee record updates, and HR reports and trackers.
• Finance and accounts support: Organize invoices and supporting documents, update transaction and payment records, assist with reconciliations, and prepare routine financial summaries.
• IT and digital operations: Track service requests, update digital platforms and operational data, support users with routine system processes, and coordinate technical issues with the relevant team.
• Project coordination: Maintain project plans and trackers, monitor deadlines and deliverables, compile progress updates, organize meetings, and follow up on action items.
• Other business functions: Handle documentation, coordination, reporting, and operational support for the assigned team.

Requirements

• Matriculation, Intermediate, DAE, or Bachelor’s degree.
• Fresh candidates and professionals with up to 2 years of experience may apply.
• Basic computer and Microsoft Office skills.
• Based in, or able to work onsite in, Karachi, Islamabad, or Lahore.
• Identify as a Person with Disability. A Disability Certificate or Special CNIC/SCNIC may be requested confidentially during recruitment.

Skills

Technical Skills

• Basic computer skills and Microsoft Office
• Data entry, documentation, and record keeping
• Reporting and tracking

Soft Skills

• Good communication
• Teamwork
• Attention to detail
• Willingness to learn