Post-Sales Customer Success Engineer - DevSecOps

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, reduce compliance risk, and accelerate digital transformation. More than 50 million registered users and over 50% of the Fortune 100 trust GitLab to ship secure software faster.

As a Customer Success Engineer (CSE) within GitLab’s On-Demand Success Tier, you will act as a post-sales technical consultant helping enterprise customers achieve measurable business outcomes on the GitLab platform. Operating in a pooled support model (rather than dedicated single accounts), you will deliver practical technical guidance across Source Code Management (SCM), Continuous Integration/Continuous Delivery (CI/CD), DevSecOps, and Agile Planning. Partnering closely with Customer Success Managers (CSMs), Account Executives (AEs), and Renewals Managers, you will host webinars, hands-on labs, office hours, and produce reusable technical content (documentation, YouTube tutorials, workshop templates) that drive platform adoption at scale.

Key Responsibilities

• Post-Sales Technical Consulting: Engage directly with customer stakeholders via Zoom and written communications to deliver expert product architecture, workflow configuration, and DevSecOps best practices.
• Pooled Technical Enablement: Deliver scalable customer enablement—including live interactive webinars, hands-on lab sessions, open office hours, and on-demand technical consultations across pooled accounts.
• Core Workflow Implementation: Assist customers in implementing key GitLab solution areas: Source Code Management (SCM), CI/CD pipelines, DevSecOps security scanning, and Agile Planning.
• Architectural & Outcome Alignment: Provide technical and architectural advice that connects customer software decisions directly to operational metrics, software security, and delivery speed.
• Cross-Functional GTM Support: Partner with CSMs, Account Executives, and Renewals Managers to provide technical subject-matter expertise that supports customer renewals, expansion, and business goals.
• Reusable Content & Asset Creation: Develop scalable enablement assets—including workshops, demo repositories, technical documentation, YouTube video content, and Digital Journey programs.
• Specialty Competency: Maintain recognized expert proficiency in key adjacent technologies through certifications, training, and building functional reference architectures for team and customer reuse.

Requirements

Post-Sales Technical & DevSecOps Depth

• DevSecOps & Workflow Proficiency: Hands-on experience supporting and enabling customers across one or more core GitLab use cases: Source Code Management, CI/CD pipelines, DevSecOps security integrations, or Agile project management tools.
• Software Engineering / Systems Engineering Background: Technical foundation in software development, DevOps, or systems engineering—with strong comfort discussing cloud-native architectures, deployment pipelines, and workflow trade-offs.
• Technical Advisory Experience: Proven track record operating as a trusted technical advisor or consultant to technical ICs and business leaders in a post-sales customer success environment.
• Communication & Workshop Delivery: Exceptional verbal and written communication skills, with demonstrated experience leading live technical workshops, presentations, and webinars.
• Pooled Time Management: Ability to self-prioritize, manage multiple concurrent engagements, and navigate cross-functional requests within an agile pooled service model.
• Continuous Learning & AI Adoption: Passion for continuous learning, adopting modern AI productivity multipliers into daily workflows, and obtaining technical certifications.

Total Rewards & Benefits

• Compensation & Equity: Base salary range of $93,600 – $158,400 USD + incentive pay eligibility (up to 100% of base) + equity grants & Employee Stock Purchase Plan (ESPP).
• Flexible Work Culture: 100% remote working model with flexible paid time off and parental leave policies.
• Growth & Well-being: Annual Growth and Development Fund, Team Member Resource Groups, and comprehensive health, financial, and wellness benefits.