Claims Support Specialist, Insurance Follow-Up, Bush & Bush

Bush & Bush Law Group is a US personal injury law firm with a remote support team. Its Claims Support Specialists work only on contacting insurance adjusters and getting police reports that support the firm's cases.

Key responsibilities

• Call insurance adjusters to check claim status and get claim details
• Follow up on letters of representation and claim acknowledgements
• Request police reports from law enforcement agencies
• Record every call accurately in the case management system
• Track open requests, chase them and escalate delays
• Collect adjusters' direct phone numbers and emails

Requirements

• Excellent spoken and written English
• Strong phone manner and professionalism
• Comfortable making many outbound calls
• Organised, with good follow-up
• Microsoft Office and web-based systems

Nice to have

• Experience in customer service, claims, insurance, legal support or a call centre

Location and schedule

• Remote, full-time

Salary and benefits

The posting lists a positive culture, an impactful role and work-life balance. No salary figure is given.

How to apply

Apply on the company's own site.