Email Operations Manager Job at ZoomInfo (Waltham)

ZoomInfo is a go-to-market platform that combines B2B data with marketing and sales AI. In this role, you’ll help maintain the infrastructure that keeps our enterprise email delivery fast, trusted, and secure. As part of the Email Marketing Operations team, you’ll work with Gmail and Proofpoint administration and coordinate with other teams that own the broader email landscape.

Key responsibilities

• Configure and maintain enterprise email infrastructure, including sending domains, mail routing, relays, IPs, and vendor integrations
• Own sender authority and authentication controls, managing SPF, DKIM, DMARC, and related sender domain rights, and will document
• Partner with internal deliverability specialists to monitor delivery and reputation signals, investigate authentication, integration
• Partner with Security, IT, and DevOps to support new mail stream setups, integrations, migrations, and operational controls related to email delivery
• Collaborate with specialists to improve monitoring, analysis, and reporting of throughput and bounces, applying meaningful classification
• Prioritize incoming email-infrastructure requests, balancing the sending needs of the business with technical risk and long-term reliability

Requirements

• Bachelor's degree in a technical or related field, or equivalent professional experience
• 4+ years of hands-on email experience, with ownership of email infrastructure
• Proven experience working with managed DNS, email authentication, SMTP, mail flow, reputation management, bounce handling
• Ability to explain technical risk clearly, prioritize competing requests, and build reliable documentation and processes

Location and schedule

• Onsite in Waltham, Massachusetts

Salary and benefits

US base salary $77,630 to $121,990 a year. ZoomInfo also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.