Incident Operations Manager at Chime (Chicago, Illinois)

Chime is a fintech company offering banking services and personal loans to millions of members. At Chime, we help our members achieve financial peace of mind. To do this we need features that are highly available and human & technical systems that are resilient.

Key responsibilities

• Serve on the incident on-call rotation, including some after-hours coverage on weekends, nights, and holidays
• Help drive communication during incidents
• Drive member remediation to closure
• Deliver timely status reports and sitreps for leadership, and supply impact summaries and timelines that Compliance
• Facilitate incident reviews for the incidents you manage, capture learnings, and make sure corrective actions have owners and due dates
• Spot risks and gaps before they become incidents or repeat incidents, raise them early, and come up with a proposed solution

Requirements

• 3+ years in incident management, or a similar operational role, including hands-on coordination of live, customer-impacting incidents
• Think first about how an incident affects real people and their money, and you measure success by whether members are informed and made whole
• A proactive, solution-oriented approach
• Experience managing the customer side of an incident: writing customer-facing communications, working with support teams, and coordinating remediation
• Calm, structured judgment under pressure; you know when to decide, when to escalate, and when to ask for help
• Enough technical fluency to follow engineers through an investigation and ask good questions (observability, deploys, dependencies

Location and schedule

• Onsite in Chicago, Illinois

Salary and benefits

US base salary $123,000 to $170,000 a year. Chime also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.