Senior Associate, Strategy & Operations, DoorDash (Seattle)

DoorDash connects customers with local businesses for delivery, from restaurants to grocery, retail and its own DashMart stores. As a Senior Associate on the DoorDash for Business Strategy & Operations team, you will help grow and run Self-Serve Meal Manager, our free, self-serve product that automates recurring meals for teams and offices. Because the product is self-serve, growth is product-led: customers find us, sign up, set up a calendar, and decide whether to stay without a sales rep in the loop.

Key responsibilities

• Bring new teams in at the top of the funnel, both on the DoorDash platform (merchandising, in-app placements, lifecycle messaging)
• Turn sign-ups into first orders through strong onboarding, and find and fix where customers drop off
• Keep teams ordering through a reliable, high-quality product experience, and catch the issues that cause churn before customers leave
• Analyze the self-serve funnel end to end, from visitor to sign-up to activation to repeat ordering
• Write SQL daily to size problems, segment customers, measure lift, and tell a real result from noise
• Email customers, resolve issues, and run proactive outreach to teams that are stuck, at risk, or churned

Requirements

• 2–5 years of experience in strategy and operations or growth, ideally at a marketplace company, a high-growth B2B startup
• Write SQL fluently, are comfortable with large datasets, and can get to a root cause and turn complexity into a clear recommendation
• Run growth or conversion experiments and can tell a real lift from noise
• Hungry to learn and quick to pick up new domains, tools, and skills
• Comfortable in customer-facing work: writing clear emails, handling frustrated customers, and resolving issues with empathy and ownership
• Spot patterns across customer issues and judge what is urgent and what is not, and you can make that case to product partners

Location and schedule

• Onsite in Seattle, Washington
• You will report to the Manager, Strategy & Operations for DoorDash for Business and can work remotely or hybrid depending on preference

Salary and benefits

US base salary $87,000 to $128,000 a year. DoorDash also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.