Senior Associate, Strategy & Operations (New York)

DoorDash connects customers with local businesses for delivery, from restaurants to grocery, retail and its own DashMart stores. As a Strategy & Operations Senior Associate for DoorDash for Business, you'll be at the center of piloting and scaling product features that transform delivery quality, making sure every order arrives on time, accurate, properly labeled, and backed by strong options when something goes wrong. You'll shape the experience for clients, dashers, and merchants across the entire jour

Key responsibilities

• Use data-driven decision-making and sound business judgment to run tests and lead product/ feature improvement efforts
• Partner with product and engineering teams to continually sharpen the tools that drive quality
• Build models that evaluate economics and patterns, turning data into clear decisions
• Execute - Design and run test plans and initiatives that measurably improve merchant and dasher quality
• Work across sales, partner management, operations, product, engineering, and business development to elevate the experience for merchants, dashers

Requirements

• 3+ years of experience in strategy and operations, commercial management, operations, or consulting; direct management experience
• A proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment
• An excellent analytical thinker who can deliver actionable recommendations out of complex datasets; intermediate SQL experience strongly preferred
• Customer obsessed - whether that is our clients, merchants or dashers and comfort talking / working with people from all walks of life
• Don’t need a playbook

Location and schedule

• Onsite in New York, New York
• You will report into the Manager, Strategy & Operations for DoorDash for Business and can work remotely or hybrid depending preference

Salary and benefits

US base salary $87,000 to $128,000 a year. DoorDash also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.