Senior Operations Specialist, Commercial Operations

DoorDash connects customers with local businesses for delivery, from restaurants to grocery, retail and its own DashMart stores. You will be a key driver of merchant growth and success for DoorDash's autonomous delivery partners. This is a hybrid role spanning merchant sales, onboarding, and ongoing success.

Key responsibilities

• Pitch and onboard new merchants to drive autonomous delivery growth and adoption, through direct outreach
• Own end-to-end merchant onboarding and training, ensuring a smooth launch experience
• Conduct regular success check-ins and follow-ups with merchants to collect feedback and learnings that inform product development
• Maintain and manage merchant enablement in internal databases, ensuring data accuracy and completeness
• Support new pilot launches with enterprise partners, providing onsite assistance and closely tracking store performance to identify and resolve issues

Requirements

• 1-2+ years of function-specific experience in sales, account management, merchant success, or operations
• Bachelor's degree or equivalent experience
• Strong communication skills with experience managing relationships across multiple stakeholders
• Ability to travel to merchants to train staff and perform on-site audits to assess product performance and gather feedback
• Comfort working in a fast-paced, ambiguous environment with a bias toward execution

Location and schedule

• Onsite in Fremont, California
• Support new pilot launches with enterprise partners, providing onsite assistance and closely tracking store performance to identify and resolve issues
• Ability to travel to merchants to train staff and perform on-site audits to assess product performance and gather feedback

Salary and benefits

Salary not stated. DoorDash also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.