Sr. CRM Operations Manager at Chime (San Francisco)

Chime is a fintech company offering banking services and personal loans to millions of members. We're hiring a Sr. CRM Operations Manager to help transform how Chime's Lifecycle Marketing & CRM team operates and scales.

Key responsibilities

• Own complex, cross-functional programs such as platform migrations, channel integrations
• Connect Marketing with Product and Engineering: Translate lifecycle marketing goals into clear business requirements, data specifications
• Improve campaign intake, QA standards, documentation, governance, and prioritization processes so teams can execute more efficiently
• Partner with Legal, Compliance, Data, and channel owners to improve deliverability, consent management, frequency capping, and messaging quality
• Drive the evolution of lifecycle automation: Help move our CRM ecosystem beyond manual, campaign-focused workflows toward automated, scalable
• Work closely with senior stakeholders to resolve dependencies, navigate competing priorities

Requirements

• 8+ years of experience in CRM operations, marketing program management, or marketing technology alignment
• Demonstrated ownership of large cross-functional initiatives, taking ambiguous business problems through planning, implementation
• Strong business-to-technical translation skills, including experience turning marketing needs into actionable requirements for Product, Engineering
• Deep familiarity with enterprise CRM platforms such as Braze, Iterable, or Salesforce Marketing Cloud
• Experience building scalable operating frameworks, including campaign intake, operational governance, quality assurance, and documentation standards
• Exceptional stakeholder management and communication skills, with the ability to influence senior leaders, resolve competing priorities

Location and schedule

• Onsite in San Francisco, California

Salary and benefits

US base salary $145,000 to $200,000 a year. Chime also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.