Project Intern, TikTok Shop US Operations | Internship Role

As a Project Intern on the US Operations team, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. You will support seller onboarding, category growth, livestream campaigns, and business operations that connect sellers with consumers and help drive the growth of TikTok Shop. The internship is a chance to build practical skills, apply your knowledge to real-world challenges, and explore your career interests.

Key Responsibilities

• Support seller onboarding and account management by helping onboard new breakers and tracking key metrics, including GMV, conversion rate, AOV, livestream performance, and seller health
• Drive category growth by identifying high-potential sellers across key verticals (e.g., Pokémon, Sports Cards, Memorabilia, Coins) and supporting seller acquisition and category expansion strategies
• Support livestream operations and campaigns, including new product launches, Mega Lives, promotional events, creator activations, and seasonal campaigns
• Assist business operations by organizing Weekly Business Reviews (WBRs), tracking Account Manager performance, monitoring business KPIs, and following up on action items and cross-functional tasks
• Collaborate with Operations, Product, Marketing, and other internal teams to execute strategic initiatives and improve the seller experience

Requirements

• Currently pursuing a Bachelor’s degree in Business, Marketing, Communications, Economics, Data Analytics, or a related field
• Strong interest in live streaming, e-commerce, social commerce, or collectibles (e.g., trading cards, sports cards, coins, sneakers, toys, or pop culture products)
• Excellent written and verbal communication skills, for working across internal teams and with external partners and sellers
• Data-driven mindset with strong analytical and problem-solving skills
• Self-motivated, proactive, and eager to learn, with the ability to take ownership in a fast-paced environment
• Highly organized, with exceptional attention to detail, strong project management skills, and the ability to manage multiple priorities

Skills

Technical Skills

• E-commerce and seller performance metrics (GMV, conversion rate, AOV)
• Data analysis and KPI tracking
• Livestream and campaign operations
• Project management

Soft Skills

• Written and verbal communication
• Ownership and initiative
• Attention to detail and organization
• Cross-functional collaboration

Nice to Have

• Prior internship or relevant e-commerce experience