Customer Recovery & Collections Officer - Real Estate

In this role, you will be responsible for managing payment recoveries and ensuring that customer property installments are collected on time. You will maintain daily customer contact across digital channels and calls, answer payment queries, update unit-level account ledgers in the CRM, and work closely with the Finance department to issue developer receipts. Additionally, you will monitor account defaults, issue formal payment reminders, and keep property buyers informed with regular construction progress updates.

Key Responsibilities

• Installment Recovery & Tracking: Track monthly installment schedules across assigned real estate units and ensure payments are recovered within specified timelines.
• Monthly Target Achievement: Consistently meet and exceed assigned monthly recovery and cash flow targets.
• Multi-Channel Customer Communication: Maintain active contact with property buyers via phone calls, SMS, WhatsApp, and email to address account queries and provide payment guidance.
• Finance Verification & Receipting: Collaborate with the Finance team to verify banking transactions and generate official Developer payment receipts for clients.
• Account Ledger Maintenance: Keep unit-level customer account statements updated in the CRM system and issue updated ledgers to clients upon request.
• Default Management & Notices: Monitor unit-level payment defaults, issue structured payment reminder letters, and escalate delinquent accounts for legal notices when required.
• Construction Updates: Share periodic construction progress reports, photos, and project updates with customers via email and WhatsApp.
• Client Office Meetings: Conduct in-person meetings with buyers and investors at the Developer's Gulberg office to discuss payment schedules and resolve account discrepancies.

Requirements

Education, Skills & Experience

• Education: Minimum Bachelor’s degree in Business Administration (BBA), Commerce (B.Com), Finance, or a related business field.
• Experience Level: Open to Fresh Graduates up to 2 years of experience in collections, recovery, customer support, or accounts administration.
• English Language Proficiency: Strong verbal and written English communication skills are mandatory for client correspondence and documentation.
• Technical Literacy: Proficiency with Microsoft Office Suite (Word, Excel, Outlook), CRM data entry, email protocols, and web applications.
• Interpersonal & Negotiation Skills: Strong interpersonal skills with the ability to navigate delicate payment recovery conversations professionally.

Total Rewards & Benefits

• Market-Competitive Salary: Salary package commensurate with education, language skills, and prior experience.
• Performance Incentives: Opportunities to earn performance-linked recovery incentives upon hitting monthly targets.
• Professional Growth: Direct exposure to commercial real estate development, client management, and financial operations.