IT Support Specialist - macOS, Okta & SaaS Admin

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI platform spanning video security, access control, air quality sensors, alarms, intercoms, and visitor management. Operating across 30,000+ customers with a $5.8B valuation, over 2 million deployed devices safeguard physical spaces globally.

As an IT Specialist based out of our San Mateo headquarters, you will deliver technical support, systems administration, and operational assistance to on-site employees and global teams. Working closely with the HQ IT team, you will troubleshoot hardware, networking, and AV systems, manage SaaS access provisioning across tools like Okta, Google Workspace, and Jira, and optimize IT workflows in a high-growth environment.

Key Responsibilities

• High-Touch End-User Support: Provide high-level technical and operational desk-side/remote support to employees across all organizational levels.
• Hardware & Systems Troubleshooting: Diagnose and resolve complex technical issues across macOS, Windows, Linux, iOS, and Android devices, local networks, and AV equipment.
• SaaS Access Administration: Manage employee access lifecycles—including user provisioning, role modifications, and deprovisioning—across Okta, Google Workspace, Slack, Jira, Salesforce, and Kandji.
• AV & Video Conferencing Operations: Oversee audio/video (AV) hardware, conference room technology, and software platforms including Zoom and Zoom Rooms.
• Process Optimization & Asset Management: Maintain accurate IT hardware asset tracking and analyze operational processes to implement continuous workflow improvements.
• Global Collaboration: Support global and regional workforces by partnering with overseas IT counterparts, remote employees, and external vendors.

Requirements

Technical Skills & IT Operations Depth

• IT & Customer Service Track Record: Demonstrated experience in an IT support, helpdesk, or technical customer service environment in a fast-paced corporate setting.
• Multi-OS Device Management: Hands-on technical familiarity troubleshooting macOS, Windows, Linux, iOS, and Android hardware and operating systems.
• SaaS & Identity Administration: Experience administering Google Workspace (G-Suite) and cloud identity Single Sign-On (SSO) platforms (Okta, OneLogin).
• AV & Collaboration Stack: Hands-on experience managing corporate AV hardware, VoIP telephony, and enterprise collaboration tools (Slack, Zoom, Zoom Rooms, Jira).
• Core Technology Stack Familiarity: Hands-on exposure to MDM/SaaS platforms like Kandji, Salesforce, and ticketing systems.
• Communication & Service Mindset: Exceptional written and verbal communication skills paired with a high-touch customer service orientation.
• Schedule Flexibility: Ability to accommodate flexible working hours—including early mornings, evenings, or unexpected escalations—to support global operations.

Total Rewards & Benefits

• Compensation & Equity: Annual pay range of $90,000 – $110,000 USD + Restricted Stock Units (RSUs) + discretionary bonuses.
• 100% Covered Healthcare: Comprehensive medical, vision, and dental coverage options—with employee premiums 100% paid under at least one plan (80% covered for family dependents).
• Financial & 401(k) Match: HSA with annual employer contribution, FSA options, and a 401(k) employer match starting January 2027.
• Family & Mental Health: Paid parental leave policy, fertility benefits/stipends, and expanded mental health support resources.
• On-Site HQ Perks: Healthy lunches provided daily on-site, commuter benefits, professional development stipends, flexible PTO, and paid firmwide extended holidays.