Order Management Specialist - Finance & Returns

As an Order Management Specialist, Returns, you will support the returns process by ensuring requests are accurately reviewed, processed, and resolved in a timely manner. You will help maintain operational accuracy, identify process improvements, and resolve complex issues across Order Management, Finance, Sales, Support, and other teams. This is a hybrid role based in Islamabad only.

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

Who We Are: 

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

What You’ll Do

• Manage return requests from initiation through resolution, ensuring accurate documentation and timely completion.
• Review customer accounts, orders, invoices, and related records to validate return eligibility and required actions.
• Coordinate with internal teams to resolve return-related issues, exceptions, credits, replacements, and account updates.
• Maintain accurate records in relevant business systems and ensure transactions follow established policies and controls.
• Monitor return activity and operational metrics to identify trends, risks, and opportunities for improvement.
• Investigate root causes of recurring issues and recommend process improvements that increase efficiency and customer satisfaction.
• Prepare reporting and analysis to support operational reviews and informed decision-making.

What We’re Looking For

• 0 - 1 year of experience in order management, returns operations, billing, collections, or a related business operations function.
• Bachelor’s degree in Accounting, Finance, Business, or a related field is mandatory.
• Experience managing transaction-based workflows in a high-volume environment with strong attention to detail.
• Familiarity with CRM, ERP, billing, or order management systems.
• Strong analytical and problem-solving skills, with the ability to investigate discrepancies and recommend appropriate resolutions.
• Proficiency in Microsoft Excel or Google Sheets for maintaining records and analyzing operational data.
• Clear written and verbal communication skills in English.
• Ability to prioritize competing requests, manage deadlines, and work effectively with cross-functional teams.