Clinical Care Navigator - Spanish & Crisis Support

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. Combining high-quality clinical care with AI-powered technology platforms like Lyra Empower, Lyra enables individuals to recover twice as fast while lowering overall healthcare claims costs.

As a Bilingual After Hours Clinical Care Navigator, you will perform critical, high-impact clinical work—managing behavioral health crises, providing in-the-moment telephone support for complex cases, conducting risk assessments, and connecting Spanish- and English-speaking clients to evidence-based providers and facilities. This position focuses exclusively on telephonic and email care navigation and does not involve providing long-term psychotherapy or in-person clinical services.

Key Responsibilities

• High-Acuity Crisis Management: Deliver in-the-moment telephonic crisis support, safety planning, and risk assessments for clients presenting with active suicidality, homicidality, non-suicidal self-injurious behavior (NSSIB), or mandated reporting situations.
• Bilingual Care Routing: Guide Spanish- and English-speaking clients through complex behavioral health options, connecting them to high-quality, evidence-based therapy, coaching, or facility-based care.
• Process Improvement & Feedback: Actively participate in shaping Lyra's care delivery protocols by providing actionable feedback to internal teams and adopting new clinical technology workflows.
• Cross-Functional Communication: Collaborate with internal clinical leads, operations, and external care providers via email and phone to ensure seamless care coordination.

Requirements

Licensure, Language & Education

• Language Proficiency: Must be bilingual in Spanish and English with strong verbal and written clinical communication skills.
• Required Education & Licensure: Must hold one of the following independent clinical credentials:
  • Master’s Degree in Clinical Social Work or equivalent with active independent clinical licensure (e.g., LCSW, LMFT, LPC, LPCC, or equivalent).
  • Registered Nurse (RN) license with specialized behavioral health experience.
• Note: Lyra cannot provide supervised hours toward licensure. Candidates without an independent state clinical license (or active RN license) cannot be considered.

Clinical Experience

• Licensed Therapists (LCSW/LMFT/LPC/LPCC): 2+ years of post-licensure clinical experience (EAP or clinical call center experience preferred).
• Registered Nurses (RN): 2+ years of specific behavioral health nursing experience, including risk assessment and safety planning.
• Significant experience managing high-acuity clinical situations (active suicidality/homicidality, NSSIB, mandatory reporting).

Logistics & Schedule

• Full-time residency in the United States (all work must be conducted within the U.S.).
• Complete commitment to working one of the required night shift schedules (Tuesday–Saturday).

Preferred Qualifications

• Prior experience within Employee Assistance Programs (EAP), behavioral health call centers, or telephonic triage platforms.
• Comfort adopting new health-tech software systems and working in a fast-paced environment.

Total Rewards & Benefits

• Compensation: Base pay rate of $41.00 USD / hour.
• Healthcare Coverage: Comprehensive medical, dental, vision, HSA/FSA options, life insurance, and short/long-term disability coverage.
• Mental Health Perks: Free access to therapy and coaching via "Lyra for Lyrians."
• Paid Time Off & Financial: Vacation, sick time, paid company holidays, paid parental leave, and 401(k) retirement savings plan.
• Workplace Stipends: Monthly technology allowance and regular employee wellbeing perks.