E-Commerce Operations Intern - Content Commerce

TikTok Shop is pioneering the future of Content & Creator commerce in the United States, bringing discovery, inspiration, and community back to the shopping experience.

The TikTok Shop US Operations team is hiring a Merchant Growth Intern for Summer 2027 to help scale creator-driven e-commerce. In this hands-on 12-week role, you will acquire, onboard, and incubate new merchants to drive category growth. Operating with a consultative approach, you will guide brand partners on content strategy, creator/affiliate partnerships, merchandising, platform product updates, and promotional campaign execution.

Key Responsibilities

• Merchant Acquisition & Incubation: Identify, acquire, and incubate target merchants to support strategic e-commerce category expansion goals.
• Strategic Partnership Models: Explore innovative collaborative models aligned with merchants' short- and long-term business plans, investing platform resources effectively.
• Consultative Business Support: Consult brand partners on shoppable content strategies, creator/agency/affiliate matches, merchandising plans, and logistical solutions.
• Cross-Functional Collaboration: Solve complex business growth bottlenecks through close alignment with cross-functional product, marketing, and operations teams.
• Merchant Enablement: Educate clients on new TikTok Shop product features, feature rollouts, and promotional event opportunities.

Requirements

Academic & Program Eligibility

• Currently enrolled in an accredited Bachelor’s degree program.
• Must be available to commit to a full-time, 12-week internship during Summer 2027.
• Clear availability timeline (start and end dates) explicitly listed on your resume.

Core Competencies & Skills

• Analytical & Data Skills: Structured thinking, high data acumen, and strong quantitative problem-solving abilities.
• Agility & Resilience: Proactive self-starter capable of thriving in high-growth, ambiguous environments and adapting quickly to change.
• Communication & Execution: Excellent verbal and written communication skills with a proven ability to align cross-functional teams and drive projects forward.
• Business Ambition: Genuine passion for modern retail, digital commerce, and setting high goals.

Preferred Qualifications

• Previous internship experience within an e-commerce marketplace platform, retail management, or category operations environment.
• Deep familiarity with the TikTok content ecosystem, shoppable videos, live commerce, and brand-creator co-marketing models.

Application & Selection Logistics

• Application Limit: Candidates may submit a maximum of two applications globally across TikTok and its affiliates; applications are reviewed in order of submission.
• Review Process: Applications are evaluated on a rolling basis; early submission is strongly encouraged.