Account Manager, Platform Innovation at DoorDash (Chicago)

DoorDash connects customers with local businesses for delivery, from restaurants to grocery, retail and its own DashMart stores. This is a generalist account management role for someone who wants to operate as more than a relationship manager. You'll own a portfolio of strategic merchants, run their cadence end-to-end, build the strategic playbook that grows their business with us, and represent their voice inside DoorDash.

Key responsibilities

• Own a portfolio of strategic merchant accounts
• Drive measurable revenue growth for your portfolio through specific, contextualized recommendations - promotions, marketing campaigns
• Defend account health through proactive, data-driven monitoring
• Translate merchant voice into product and engineering work
• Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product
• Use and improve a heavily AI-augmented operational toolkit

Requirements

• 3-5+ years of experience in strategic account management, customer success, or related customer-facing roles at a B2B company
• Restaurant or hospitality background (either as an operator or restaurant tech)
• Demonstrated comfort with data - spreadsheets at scale, dashboards, basic SQL, and a strong instinct for spotting when a number doesn't make sense
• Clear, concise written and verbal communication
• Take ownership of outcomes, not activities
• Worked closely with merchant operators and you understand the stakes of running a real business with real margins

Location and schedule

• Onsite in Chicago, Illinois

Salary and benefits

US base salary $102,000 to $150,000 a year. DoorDash also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.