Customer Account Manager at Prime System Lahore (Pakistan)

Prime System Solutions is a managed IT services company that supports US clients from its offices in Islamabad and Lahore. Its Customer Account Manager is the main commercial contact for an established portfolio of customers.

Key responsibilities

• Pricing and Quotation Management
• Manage all pricing and quotation activities for assigned customer accounts, including contract renewals, additional users, hardware, software, licensing
• Prepare accurate and competitive quotations based on technical scopes and requirements provided by technical teams
• Ensure all quotations align with established pricing structures, profitability targets, and margin requirements
• Manage quotation turnaround times and proactively follow up with customers to secure approvals and close opportunities
• Identify services and additional work outside existing contracts and ensure they are appropriately quoted and billed
• Maintain accurate quotation records and document reasons for accepted, declined, or pending proposals
• Contract Management, Renewals, and Retention

Requirements

• Proven experience in Customer Account Management, Account Management, Client Relationship Management, or a similar commercial role
• Experience managing a portfolio of business customers and maintaining long-term client relationships
• Strong commercial awareness and experience preparing quotations, negotiating pricing, and managing contract renewals
• Excellent verbal and written communication skills, including the ability to communicate with senior decision-makers
• Demonstrated ability to identify upselling and cross-selling opportunities within existing accounts
• Strong organizational and time-management skills, with the ability to manage multiple customer accounts simultaneously

Nice to have

• Previous experience working within a Managed Service Provider (MSP), IT services company, or technology solutions provider
• Familiarity with managed IT services, service desk operations, and IT support contracts
• Understanding of Service Level Agreements (SLAs), recurring revenue models, and contract renewals
• Exposure to Microsoft 365 licensing, hardware procurement, software licensing, and IT infrastructure services

Location and schedule

• Lahore
• Full-time

Salary and benefits

The posting does not give a salary figure.

How to apply

Apply on the company's own site.