Assistant Key Account Manager - Digital Commerce | Unilever

Unilever is hiring an Assistant Key Account Manager for Digital Commerce at its Karachi Head Office. You will build and carry out customer strategies and business plans by category, focusing on the B2C e-commerce channel. The role reports to the Ecommerce Lead and covers sales targets, e-tailer relationships, and cross-functional planning.

Key Responsibilities

• Manage the end-to-end P&L for the B2C channel, owning sales targets, TTS, BMI, GM, and PBO.
• Design and implement brand, business-group, and e-tailer strategies to grow sustainably, increase market share, and optimize the assortment mix, in sync with operations, campaigns, and the performance marketing team.
• Build and maintain relationships with e-tailers to negotiate and carry out joint business plans (JBPs).
• Work with Brand, Customer Marketing, and Finance to craft monthly business plans, including budgets, promotions, campaigns, media, and search, based on shopper behavior.
• Work with the data analytics team to spot trends across digital media and e-tailers and optimize offerings, content, and campaign performance.
• Manage day-to-day operations and strategic partnerships with e-commerce aggregators and distributors, keeping sales targets, supply chain efficiency, and payment terms aligned.
• Work with Channels, Business Units, Finance, and Supply Chain for cohesive execution and timely issue resolution.
• Build monthly promotional and discount plans that balance target delivery and competitiveness, and protect SPI for the brand.
• Bring platform insights, competitor activity, and shopper trends into category planning.
• Use performance data to scale what works, improve what can be better, and stop low-value activity.
• Act as the category integrator across brand, customer marketing, media, digital, supply, finance, and e-commerce customers.

Requirements

• At least 4 years of Customer Development experience in the FMMCG industry, preferably in sales or key account management.
• Bachelor’s degree in any discipline.
• Experience working in cross-functional teams.
• A high-growth mindset with a strong love for consumers, shoppers, and customers.

Skills

Technical Skills

• Key account management and customer development
• P&L management
• E-commerce and e-tailer partnerships
• Promotional and discount planning
• Financial acumen and analytical skills
• Category planning and data-driven decision making

Soft Skills

• Strategic, adaptable, and entrepreneurial mindset
• Strong communication, negotiation, and influencing skills with senior stakeholders
• Cross-functional collaboration
• Coaching and balancing challenge with support
• Understanding the wider business context
• Inspiring and motivating others