Product Manager - Ride-Hailing Passenger App

As Product Manager – Passenger Experience, you will take complete ownership of the passenger side of Jeeny across Android and iOS platforms. In a fast-moving ride-hailing market where passengers often check competing apps under time pressure, every screen between "I need a ride" and "a car is coming" requires speed, trust, and precision. Working from our Lahore team, you will own the end-to-end booking funnel, in-app payments, pricing transparency, ratings/support UX, and analytics instrumentation. Furthermore, you will leverage agentic AI tools within your daily product workflows (from research synthesis to automated data cross-checks) and evaluate where AI genuinely enhances the passenger ride journey.

Key Responsibilities

Core Product Ownership & Six Focus Areas

• Booking Funnel Optimization: Own the core journey—app launch, pricing previews, pickup/destination selection, ride requests, driver matching, and boarding UX. Address edge cases like driver cancellations or offer expirations seamlessly.
• Payments, Wallet & Pricing: Manage digital payments, saved cards, wallet top-ups, promo code redemption, cashback mechanisms, and subscription models. Define fee clarity and self-service overcharge resolution paths.
• Trust, Ratings & Support UX: Design driver rating flows, cancellation reason taxonomy, in-app help centers, and feedback loops that turn poor rides into resolved issues.
• App Quality & Performance: Monitor crash rates, Application Not Responding (ANRs) events, and App Store/Google Play reviews weekly, prioritizing quality stability against new feature delivery.
• Tracking, Analytics & Verification: Specify core database schemas and event tracking tags for Android and iOS before release, verifying event triggers firsthand before and after every launch.
• Commercial Impact & Go-To-Market (GTM): Shape GTM messaging (English/Arabic) alongside Marketing, track post-launch adoption rates, build ROI/commercial cases for promo budgets, and take accountability for passenger metrics.

Product Discovery & Agentic AI Workflow

• Continuous Discovery: Spend a third of your time studying passenger behavior—reading Arabic app store reviews, listening to support call recordings, analyzing visual product session replays, and authoring concise discovery notes before coding starts.
• Competitive Intelligence: Maintain an active understanding of global ride-hailing UX (price transparency, subscriptions, cancellation logic), translating foreign best practices into localized Gulf market solutions.
• Agentic AI Execution: Direct multi-step AI agents to execute data extraction, PRD drafting, and competitor research. Maintain rigorous verification checks over all AI-generated metrics, joins, and event names before finalizing documentation.

Requirements

Product Management & Technical Depth

• Experience Track: 3 to 5 years of overall Product Management experience, including 2+ years explicitly owning a consumer-facing or marketplace mobile app (Android/iOS).
• Product Discovery & PRD Delivery: Demonstrated track record of leading user research and authoring detailed, engineering-ready Product Requirement Documents (PRDs).
• Data & Funnel Analytics: Deep capability defining conversion funnels, event tracking taxonomies, and conducting independent metrics analysis.
• Commercial Acumen: Clear understanding of unit economics, subscription mechanics, referral loops, and the financial impact of product decisions.
• Practical Agentic AI Experience: Experience using multi-step AI workflows to accelerate research, data synthesis, and PRD creation, combined with strict attention to detail in verifying AI outputs.
• Real-World Mobile UX Literacy: Strong grasp of mobile constraints—including connectivity drops, right-to-left UI patterns, driver/rider latency, and high-stress usage environments.
• Communication: Excellent written English skills with a track record of cross-functional alignment across Engineering, Design, Marketing, and Operations.

Preferred Qualifications

• Experience in consumer mobility, ride-hailing, food delivery, logistics, fintech, or loyalty platforms.
• Experience shipping mobile applications for Saudi Arabia or the broader Gulf region (including Arabic localization and right-to-left layout constraints).
• Experience directing AI agents directly against data platforms (e.g., Snowflake, CleverTap) or working in BDD/spec-driven development setups.
• Spoken or written fluency in Arabic.

First 90-Day Milestones

• Month 1 (Onboarding & Pipeline Execution): Master the Passenger App architecture, connect with KSA operations and support leads, and ship one targeted product fix through the full development lifecycle.
• Month 2 (Discovery to Release): Conduct independent discovery on a key passenger friction point, author the PRD, and lead technical execution through design and engineering sprints to deployment.
• Month 3 (Metric Ownership & GTM): Take ownership of a core passenger adoption metric, author the cross-functional launch plan with Marketing, and present performance drivers to leadership.

Total Rewards & Benefits

• Market-Competitive Compensation: Base salary aligned with market standards for senior consumer tech product managers.
• Health Coverage: Full health insurance including comprehensive Outpatient (OPD) coverage for employees and dependents.
• Allowances: Monthly fuel allowance, monthly internet support stipend, and a dedicated annual Learning & Development budget for certifications and training.
• International Exposure: Direct cross-border collaboration across teams in Saudi Arabia, Jordan, Pakistan, and the UAE.