Associate Manager, Customer Success, DoorDash (Los Angeles)

DoorDash connects customers with local businesses for delivery, from restaurants to grocery, retail and its own DashMart stores. The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team dedicated to helping our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer-first approach.

Key responsibilities

• Mentor, inspire and grow our team of high-performing Customer Success Managers in North America
• Develop best practices, user adoption, and retention strategy for your team
• Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success
• Track account performance and health through engagement data (via tools like Looker) to identify churn risk
• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements

Requirements

• Prior experience in Customer Success, Account Management, or related customer-facing position within top-tier SaaS company
• 2+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching
• Experience in a high-growth, fast paced team environment
• Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
• Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform)

Location and schedule

• Onsite in Los Angeles, California

Salary and benefits

US base salary $97,920 to $180,000 a year. DoorDash also offers benefits; the full list is on the posting.

How to apply

Apply on the company's own site.