Product Support Specialist (US Hours) at AutoLeap, Remote

AutoLeap is a cloud shop management software for auto repair shops, used to schedule appointments, manage technicians and send invoices, and it raised a USD 30 million Series B in 2023. Its Product Support Specialists give front-line help to customers who run their shops on the software every day. The company's mission is to change the auto repair industry one shop at a time.

Key responsibilities

• Give front-line support by live chat and phone
• Respond to and resolve enquiries on time
• Troubleshoot and action customer issues
• Escalate bugs and feature requests to Product and Engineering
• Build strong customer relationships as an AutoLeap ambassador

Requirements

• Excellent written English
• Strong academic background
• Able to handle competing tasks
• A passion for helping customers

Location and schedule

• Remote
• North American working days and hours

Salary and benefits

The posting does not give a salary figure.

How to apply

Apply on the company's own site.