Customer Support Specialist (Night Shift, PKT) at Albiware

Albiware builds Albi, a project management platform for restoration and construction contractors across North America, covering water, fire and mold jobs, reconstruction, accounting integrations and field documentation. The Support Specialist is a main point of contact for customers.

Key responsibilities

• Answer inbound customer questions accurately and quickly
• Triage and document product issues for the engineering team
• Write and improve help centre articles and internal documentation
• Learn Albi's product, support tools and workflows through provided training

Requirements

• Experience in SaaS support, customer success or a technical customer-facing role
• Clear written English
• Able to work a long-term night shift in Pakistan

Nice to have

• Intercom, Jira, Confluence or HubSpot Service Hub
• Restoration, construction or insurance background
• Basic QuickBooks or SQL

Location and schedule

• Remote, Monday to Friday
• 12:00 PM to 9:00 PM US Central: 11 PM to 8 AM PKT in US winter, 10 PM to 7 AM in summer

Salary and benefits

Competitive salary in USD, generous paid time off and a company laptop.

How to apply

Apply on the company's own site.