Customer Support Advocate (Payroll, Benefits) at Justworks

Justworks gives small businesses payroll, benefits, HR and compliance in one platform, so they can focus on running the business. Its Customer Support Advocates help the employees of Justworks' small business customers with payroll, benefits, taxes and more, by phone, email and chat.

Key responsibilities

• Answer inbound questions from customers' employees by phone, email and chat
• Help with benefits eligibility and enrolment: medical, dental and vision
• Resolve paycheck, time, tax withholding and tax document questions
• Be the go-to expert on Justworks software
• Manage open cases in the CRM

Requirements

• 4+ years in customer service, preferably B2B SaaS or a contact centre
• Calm, empathetic phone manner
• Strong written and spoken communication
• Explains complex topics simply
• Self-starter

Nice to have

• SaaS, HR, payroll, PEO or health benefits experience

Remote details

• Remote in the US
• 12pm to 9pm ET shift, Monday to Friday
• Paid virtual training 9am to 6pm ET for about 4 weeks

Salary and benefits

$24.20 to $26.62 an hour. Justworks offers benefits, wellness programmes and company retreats.

How to apply

Apply on the company's own site.