Manager Email Channel, Customer Support at Meezan Bank

Meezan Bank is an Islamic bank in Pakistan. As Manager Email Channel in the Service Quality Department of the Customer Support Group, you run the team that answers customers by email and keep service fast and accurate.

Key responsibilities

• Run email channel operations: response times, SLA and TAT, backlog, productivity and service KPIs
• Handle complaints and escalations within policy, regulation and service standards
• Lead and coach the team and prepare daily, weekly and monthly MIS reports
• Drive automation and process improvement for customer experience, quality and audit readiness

Requirements

• Bachelor's degree at least, preferably a Master's (HEC recognised)
• At least 5 years of relevant managerial experience
• Experience in high-volume and digital customer service
• Proven record of meeting SLAs, TATs and quality standards
• Strong written communication, team coaching and escalation handling

Nice to have

• A qualification in Islamic finance

Location and schedule

• Head office, Karachi, Pakistan
• Full-time
• Last date to apply: 2 December 2026

Salary and benefits

Salary not stated.

How to apply

Apply on the company's own site.