Customer Success Manager, Public Sector (Arlington, VA)

Planet runs the largest fleet of Earth-imaging satellites. As Customer Success Manager you advise strategic public-sector customers in North America and help them get the most from Planet's imagery and geospatial tools.

Key responsibilities

• Build trusted relationships with customers
• Drive adoption through onboarding and training
• Find renewal and expansion opportunities with Sales
• Bring customer feedback to Product
• Plan for renewals, budget cycles and legislative timelines

Requirements

• 4+ years in customer success or account management
• A degree in a relevant field
• Understanding of public-sector procurement and funding
• Explains technical ideas to analysts and executives

Location and schedule

• Hybrid: you work from the San Francisco or Arlington, Virginia office 3 days a week

Salary and benefits

US base salary $83,040 to $103,760 a year, depending on location, plus possible bonus and equity. Benefits include medical, dental and vision cover, 16 weeks of paid parental leave, and tuition support.

How to apply

Apply on the company's own site.