Customer Success Manager at Justworks (New York, New York)

Justworks combines HR software with human support to run payroll, benefits and compliance for small businesses. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues.

Key responsibilities

• Manage and service a dedicated book of business, proactively identifying opportunities for growth and retention by leveraging market insights
• Build and maintain strong relationships with key stakeholders, including administrators and executives
• Drive consistent customer value and satisfaction through regular check-ins, strategic business reviews, and proactive support that anticipates
• Triage, oversee and/or service customer queries by providing education, routing to the proper internal teams where necessary
• Champion the Justworks brand and product suite, developing a comprehensive knowledge of our offerings
• Consultative - takes an approach that focuses on building relationships with others, understanding their problems

Requirements

• Minimum of 2-4 years of professional experience in account management, relationship management, customer success
• Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)Salesforce, SalesLoft, LinkedIn SalesNavigator
• Experience in healthcare, HR, or insurance industries preferred
• Experience in HR Tech/SaaS is a plus
• Excellent organizational, written, and verbal communication skills
• Excellent interpersonal and communication skills, and demonstrates the ability to listen to gather important information during a sales call and/or

Location and schedule

• Onsite in New York, New York

Salary and benefits

US pay $39.42 to $47.60 an hour. Justworks offers benefits, wellness programmes and company retreats.

How to apply

Apply on the company's own site.