Customer Success Manager, Geospatial & GIS (San Francisco)

Planet runs the largest fleet of Earth-imaging satellites. As Customer Success Manager for Global Tech Touch you give many customers a low-touch, scalable onboarding and support experience so they adopt Planet's products.

Key responsibilities

• Help customers adopt and see value from Planet's products
• Run low-touch onboarding and training
• Support service delivery and solve problems quickly
• Communicate with clients through the contract and escalate issues
• Work with Finance, Product and Sales

Requirements

• 4+ years of relevant work experience
• A degree in a relevant field
• Working knowledge of geospatial technology, GIS or remote sensing
• GIS applications such as QGIS, ESRI or Google Earth Engine

Location and schedule

• Hybrid: you work from the San Francisco office 3 days a week

Salary and benefits

US base salary $85,600 to $106,960 a year, depending on location, plus possible bonus and equity. Benefits include medical, dental and vision cover, 16 weeks of paid parental leave, and tuition support.

How to apply

Apply on the company's own site.