Customer Success Manager, Quality, Veeva Systems (Remote US)

Veeva Systems builds industry cloud software that helps life sciences companies bring therapies to patients faster. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Key responsibilities

• Support 4-6 large, global customers post-implementation with Veeva Quality applications
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
• Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
• Through proactive engagement, provide strategic guidance to optimize use of Veeva applications
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

Requirements

• 7+ years’ experience in Quality within life sciences industry
• Experience working with or in large global pharmaceutical or CRO companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25%

Remote details

• Remote role in the United States
• Ability to travel up to 25%
• Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world

Salary and benefits

US base salary $100,000 to $160,000 a year. Benefits include medical, dental and vision cover, flexible PTO, retirement programmes and a 1% charitable giving programme.

How to apply

Apply on the company's own site.