Customer Support Advocate, Employees at Justworks (New York)

Justworks combines HR software with human support to run payroll, benefits and compliance for small businesses. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues.

Key responsibilities

• Manage inbound inquiries from our small business customers’ employees via phone, email, or chat
• Provide expert-level support to customers around Justworks' continually expanding product and service offerings including our software, benefits
• Assist WSEs with eligibility and enrollment in benefits and perks including Medical, Dental, and Vision insurance, Life Insurance
• Resolve WSE inquiries related to their paycheck, time & attendance, tax withholdings, and tax documents
• Maintain product expertise on our software and be the go-to resource for customers
• Manage open cases in our CRM to resolve inquiries in shortest possible time frame while keeping customers regularly informed of status

Requirements

• 4 years minimum professional experience in customer service - preferably in B2B SaaS or contact center environments
• Strong customer service instincts and comfort handling challenging situations over the phone with the ability to be empathetic, compassionate
• A passion for delighting customers and helping people
• Strong written (email and chat) and verbal (telephone) communication skills with acute attention to detail
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
• Ability to come up with creative solutions to any problem you face, and to know how to organize and prioritize your workload

Location and schedule

• Onsite in New York, New York
• Please note: We are currently hiring for the shift schedule of Monday-Friday, 8am-5pm EST
• If hired, you will be expected to attend mandatory training [paid] from 9am-6pm EST Monday-Friday for approximately 4 weeks prior to moving over to your shift schedule

Salary and benefits

US pay $26.44 to $31.25 an hour. Justworks offers benefits, wellness programmes and company retreats.

How to apply

Apply on the company's own site.